FAQ

Questions, answered

Filter by topic or search. Can't find it? Ask us directly at the bottom of the page.

GeneralWhat's the first step in working with Aivion?

Book a free discovery call. We'll learn how your business runs, look at where customers or time are slipping through, and recommend what would actually help. There's no obligation.

GeneralDo I need to be tech-savvy?

Not at all. We handle the setup, testing and maintenance, and explain everything in plain English. If you can send an email, you can work with us.

GeneralWhere are you based?

We're based in Ontario, Canada, and work with businesses online, so location isn't a barrier.

AI receptionistsHow does an AI receptionist work?

It answers your business line like a trained receptionist. It's set up with your services, hours, prices and policies, so it can answer common questions, book appointments, take messages and transfer urgent calls. After every call, you get a short summary.

AI receptionistsWill callers know they're talking to AI?

It speaks naturally, and we set it up the way you prefer. Many businesses have it introduce itself as a virtual assistant, which callers are comfortable with. It can hand the call to a person whenever needed.

AI receptionistsCan it work with my existing phone number?

Usually, yes. We'll look at your current setup on the discovery call and recommend the simplest way to connect it.

Websites and brandingCan you redesign my existing website?

Yes. We can refresh what you have or rebuild it from scratch, and we'll keep your domain and email working through the switch.

Websites and brandingCan you design a logo and brand for us?

Yes. We design logos, colour palettes and typography, and put it all in a simple brand guide with templates for social posts, cards and proposals.

Automation and growthWhat kind of work can be automated?

Most repetitive work between apps: following up with new leads, adding contacts to your CRM, sending reminders, syncing bookings and forms, and creating tasks. We'll show you the biggest time-savers on the first call.

Automation and growthDo you run ads and SEO?

Yes. We handle search engine optimization and ads on Google, Meta, TikTok and LinkedIn, with a monthly report that explains in plain English what's working.

Pricing and supportHow much does it cost?

Every business is different, so we price each project after the free call. You'll get a clear quote before any work starts, usually a one-time setup fee plus an optional monthly care plan.

Pricing and supportHow long does setup take?

It depends on the project. Simple setups can be ready in days; larger websites, brands or multi-step automations take a few weeks. We'll give you a timeline on the first call.

Pricing and supportWhat does monthly care include?

Hosting where needed, monitoring, updates, tuning your AI receptionist or assistant as your business changes, search adjustments, and a regular check-in on how things are performing.

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